TERMS & CONDITIONS

WHO WE ARE

House Beautiful (published by The National Magazine Company Limited, trading as “Hearst UK”) has partnered with The Moot Group Limited (“TMG”) to bring you the House Beautiful Marketplace.  TMG is responsible for the sale of goods to you, which will be carried out in accordance with these Terms and Conditions (“Terms”).  References to “us” and “our” in these Terms refers to TMG unless otherwise stated.  

WHY ARE THESE TERMS IMPORTANT?

These terms of use (together with the documents referred to in it, including our Delivery Information, Payment & Promotions and Return & Refunds policies) form a binding agreement (“Agreement”) between you and Us, under which you may use this site and order associated products and services offered through this site or application (together the “Services”).

DO THESE TERMS APPLY TO ME?

By using our site and/or by placing an order with us, you are deemed to have read and understood these Terms and any and all policies referred to and incorporated herein. By making your order via our Site, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.

WHAT IF I DON'T AGREE TO THESE TERMS?

If there is anything that you don’t agree with or want to be committed to in these Terms, then you should not use The Website or place any orders through it. If you do not agree to these Terms or any of our other policies referred to (including Delivery and Returns), or you are under 18 years of age, please do not use the Site.

WHAT DO THESE TERMS COVER?

These terms of use shall cover all the aspects of your use of the site, including:
1. Who we are
2. A description of our services
3. Accessing our services
4. Creating an Account
5. Restrictions on your use of your Account
6. Choosing Products to Order (Product Specifications, Substitute Products)
7. Pricing Information, Pricing Errors and our Price Promise
8. Availability of our stock, estimated delivery dates
9. Important terms for 'Made To Order' products
10. Placing your order
11. Order Acknowledgement and Order Acceptance by us
12. Payment & Promotion
13. Delivery Information
14. Returns & Refunds
15. Order Cancellations (statutory right to cancel for UK residents)
16. Our 30 Day Money Back Guarantee
17. Cancellation of 'Made To Order' Goods
18. Deleting your account
19. Customer Complaints
20. All of the legal disclaimers, warranties, indemnities and important legal provisions
21. Offers Featured in Publications
22. Generic Competitions

CAN YOU CHANGE THESE TERMS?

We reserve the right to amend these terms and any document referred to at any time. You are expected to check this page and its linked pages from time to time to take notice of any changes we make as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

1. WHO OPERATES THE SITE?

This website is operated by an online retail division of Moot Trading Ltd ("Us/We/Our") under a partnership with Hearst UK. Our registered company number is 10459297 and our registered office is Unit B, The Slope, Diamond Way, Stone, ST15 0SD. We are VAT registered number 261657102.

2. WHAT SERVICES ARE PROVIDED TO ME THROUGH THE SITE?

We provide an online retail environment through the site enabling you to purchase furniture, soft furnishings, fabric, home décor, home accessories etc... We are continually developing our product lines and service, and we may offer additional services or revise the scope of the Services at our discretion and with or without notice to you, and these terms of use will apply to all additional or revised Services. We also reserve the right to stop offering the Services.

We only sell to the UK. The site is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

3. HOW CAN I ACCESS THE SERVICES?

You can access the Services in the following ways, and by website visits or mobile applications:
1. By visiting as a guest without making a purchase (“Guest”)
2. By placing an order and creating an account (“Customer”)
Any reference in these terms to "You" means you as a Guest or as a Customer.

4.1 HOW DO I CREATE AN ACCOUNT?

When you submit an order you will be prompted to create an account. You must be 18 years or older to create an account and a consumer rather than an individual acting on behalf of a business.

You agree that you are responsible for keeping your screen name and password for your account secret. You acknowledge that we are not responsible for third party access to your account that results from sharing your login or other account details or personal information by you or the theft or misappropriation of your screen name and password. We reserve the right to suspend your access to the Services or terminate your account if we suspect an unauthorised person is attempting to access it.

4.2 WHAT INFORMATION DO YOU COLLECT ABOUT ME?

Please see the privacy policy.

5. ARE THERE ANY RESTRICTIONS ON HOW I USE THE SITE?

Your account is for your personal use only. You may not authorise others to use your account or attempt to use another member’s account without first obtaining their consent. You must not assign or otherwise transfer your account to any other person or entity.

You are solely responsible for you own actions and those of anyone using your account, and assume all liability regarding, (i) the information and content you or anyone using your account, submits on your behalf; and (ii) the information and content you or anyone using your account posts, transmits, publishes, or otherwise makes available through the Services.

You warrant that all goods ordered by you are for your own personal and domestic use and are not for re-sale, distribution or any other commercial use of a similar nature. The products sold by us are provided for private domestic and consumer use only.

We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.

This site is meant for consumers.  In the event there are any business users, the maximum liability of either TMG or Hearst UK to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud).

In relation to business users, neither TMG nor Hearst UK accepts any liability for the fitness of goods for business purposes, nor does either accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

5.2 AS A CUSTOMER, WHAT ARE MY OBLIGATIONS?

When you visit this Site and/or submit an order you warrant and represent that you:
1. Are over 18 years old;
2. are using a payment card (credit or debit card) that is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered;
3. Have provided all the information requested to submit an order;
4. Only provided information that is truthful, complete, accurate and up to date;
5. Will use the Site in compliance with all applicable laws, rules, regulations, ordinances, edicts or customs of the country in which you live;
6. Are fully responsible for all use of your account and for any actions that take place using your account whether by yourself or any other person using your account.

You further warrant and represent that you will not:

1. impersonate or otherwise misrepresent affiliation, connection or association with, any person or entity;
2. provide any information including payment card details that are misleading or fraudulent;
3. interfere or disrupt networks connected to the Services or attempt to interfere with the proper functioning of the Services;
4. access data not intended for such user or logging into a server or account which the user is not authorized to access;
5. attempt to probe, scan or test the vulnerability of the system or network or to breach the security or authentication measures of the site without proper authorization;
6. attempt to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Services, overloading, “flooding”, “spamming”, “mail bombing” or “crashing” or otherwise attempting to deny service to the Site or the server of any user.

6. CHOOSING PRODUCTS TO ORDER

Prior to submitting an order with us, you should review these important terms.

6.1 PRODUCT INFORMATION

Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only and the images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the products. The products that are delivered to you may vary slightly from those images.

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can reject it in favour of a full refund. Where applicable, you may cancel your order in accordance with your rights under the consumer regulations.

Our products are displayed as clearly as possible throughout our website to give you as much information as we have about each product. If you need further information.

6.2 HOW DO I KNOW THE SIZES WILL FIT IN MY HOME?

Please review our product specification before placing an order as it contains important information you should consider and any waivers by us contained within the guidance are incorporated herein. Reviewing our product specification is critical if you are ordering a 'Made To Order' product.

7. PRICING INFORMATION

7.1 HOW ARE PRICES DISPLAYED WHEN I AM ORDERING?

All prices are shown in pound sterling and include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise (see our Delivery Information for further details).


7.2 WHAT IF THERE IS A MISTAKE WITH THE PRICE AND THERE'S A PRICING ERROR?

Although the price you pay is the price displayed on the Site at the time we receive your order, there may be circumstances within or out of our control which results in the wrong price being displayed to you.

In such cases, if we discover an error in the price of goods ordered by you, we will inform you as soon as possible after you submit your order and provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods, you will receive a full refund.

7.3 SALE, OUTLET OR DISCOUNTED ITEMS

Please review our Payment & Promo section for full details.

8. STOCK AVAILABILITY

8.1 ARE ALL THE GOODS ON THE SITE IN STOCK AND AVAILABLE?
We work in much the same way as a department store – limited products are held in stock in our warehouse and available for fast dispatch. Some larger items including some furniture, lighting and more specialist pieces, we order these in for you and may take longer to dispatch.

In the event that an item is temporarily out of stock, we will notify you of the delay as soon as possible, keep you regularly informed of the progress and dispatch it as soon as it arrives. Occasionally items will be more popular than expected and may sell out. Parts of our collection are also seasonal and therefore towards the end of season products may become unavailable or discontinued. We will contact you as soon as possible if we discover any possible delays to your order and offer you an alternative date or if that is not suitable, a full refund.

9. 'MADE TO ORDER' PRODUCTS - IMPORTANT TERMS

9.1. WHAT ABOUT DELIVERING 'MADE TO ORDER' PRODUCTS?

Our collections include a variety of 'Made To Order' products such as (but not exclusively) headboards or sofas that are 'Made To Order' specifically for you in your chosen materials or dimensions. Delivery of these items will be agreed upon purchasing from us. From time to time, textiles or materials that make up our 'Made To Order' products may be out of stock with our manufacturers and this may lead to a delay in the estimated manufacture times. Should this be the case, it is our policy to notify you of the delay as soon as possible, keep you regularly informed of the progress and dispatch it as soon as it arrives.

9.2 CAN I CANCEL OR RETURN 'MADE TO ORDER' PRODUCTS?

By placing an order for a non-standard, 'Made To Order' product with us, you are deemed to have considered all these factors and any others that might affect the order, and accept that you are entirely satisfied that it is the correct product for you. You will not be able to change the order once the item has been entered into production.
You can’t cancel a 'Made To Order' product. If you change your mind you need to be aware of our returns policy for 'Made To Order' items. Please ensure that you read and understand the conditions that apply to the sale of customised products as noted in our cancellation provisions below, and our Returns & Refunds Policy, prior to purchasing.

10. HOW DO I PLACE AN ORDER ON THE SITE?

Our order processing system is completed in the following steps:

You select your products on our website where you will be guided through a simple purchasing sequence.

1. You place your order with us, via the website by clicking on the “confirm order” button. Once you have checked and agreed your order at the checkout.
2. Your credit/debit card will be authorised when your order is placed and processed. This does not affect your statutory rights.
3. We will then send to you an order acknowledgement email confirming the products you have ordered - this is not an order confirmation or order acceptance from us at this stage, it is a reminder for you of what has been processed through our system. If there are any problems with this acknowledgement, please contact us as soon as possible.
4. Your order will then be processed in our system(s) within 24 working hours and shipped from one of our distribution centres where we endeavour to deliver within the lead time noted (lead times guidance is displayed with each product).
5. A dispatch confirmation email will be sent when the goods leave our distribution / processing centre(s). Where applicable our couriers have an order tracking facility, where this is available, we will provide that information to you.

Title to any products you order on this website shall pass to you on the delivery of the products provided that we have processed and received payment in full for the products.

11. ORDER CONFIRMATION

11.1 WHEN DO YOU ACCEPT AN ORDER? IS THAT WHEN MY CONTRACT WITH YOU IS FORMED?

Once you have placed an order, the ‘confirmation’ . You will receive an additional email(s) when the goods have been dispatched from our warehouse or are with our courier and we aim to update if there are any other important updates to your order.

Occasionally we may need to notify you that we cannot accept your order at which time we will credit any payments made in full. Reasons for non-acceptance of orders include (but are not limited to):

1. Our inability to obtain authorisation for your payment;
2. Incomplete billing information which flags the order as potentially fraudulent;
3. The identification of a pricing or product description error;
4. You do not meet the criteria set out in these Terms, or you have breached these Terms.

12. PAYMENT AND PROMOTIONS

12.1 WHAT PAYMENT METHODS ARE ACCEPTED?

See our payment and promotions section for full details details.

12.2 WHAT CURRENCY IS DISPLAYED ON THE SITE? DO YOU INCLUDE TAXES AND CUSTOMS DUTIES?

All prices quoted on the site are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. All transactions are made in GBP pounds sterling (£).

12.3 DO YOU USE 3D SECURE / VERIFIED BY VISA / MASTERCARD SECURECODE FOR SECURITY?

As we are committed to providing the most advanced security features, we support the "MasterCard® SecureCode™" or "Verified by Visa" security service. Click on the brand logos below to learn more. Verified by Visa and Mastercard Securecode are an additional layer of security, applied by your bank, to your credit card to prevent fraudulent use.

12.4 I THINK YOU HAVE TAKEN THE WRONG AMOUNT FROM MY CARD. WHAT CAN I DO ABOUT THAT?

If you disagree with any charge made to your account, you agree to contact us with a view to resolving the dispute prior to making a formal notification to your card company / payment provider. You must contact us either by email or telephone, stating your order number and reasons for dispute of the charge. This will enable us to assess your complaint accurately and promptly and, where justified, credit your original payment source with the disputed amount.

You agree to allow us 30 days from initial complaint notification to reach a resolution, and only after this time has elapsed will you dispute with a third party provider (PayPal or Bank/Card provider).

13. DELIVERY

Please refer to our Delivery Information Policy.

14. RETURNS

Please refer to our Returns & Refunds section for full details.

15. I LIVE IN THE UK. WHAT ARE MY STATUTORY CANCELLATION RIGHTS?

Please refer to our Returns & Refunds section for full details

16. WHAT IS THE 30-DAY MONEY BACK GUARANTEE?

Notwithstanding the legal rights of our UK Customers above, we offer all Customers a 30-day money back guarantee which is detailed in our Returns & Refunds section. This 30 Day Money Back Guarantee does not apply to 'Made To Order' goods, unless the item is faulty or damaged (see below).

Where goods have already been dispatched, they must be returned in line with our Returns Policy which forms part of these Conditions. Within 30 days of us receiving the goods as described, we will credit you with the purchase price less any delivery and handling charges that may be applicable within 30 days.

17. CANCELLATION OF 'MADE TO ORDER' GOODS

See our Returns & Refunds section.

18. I DON'T WANT TO HAVE AN ACCOUNT ANYMORE. HOW DO I DELETE IT?

You may delete your account any time after your active orders have been delivered.

We reserve the right to immediately suspend or terminate your access to any of the Services, without notice, for any reason (including if you fail to pay any amount due or we become aware of any breach of these Terms).

19. HOW DO I MAKE A COMPLAINT RELATING TO THE HOUSE BEAUTIFUL MARKETPLACE?

We are sorry if an element of our services hasn’t lived up to your expectations. If you wish to make a complaint then please contact us, detailing the nature of your complaint.

We aim to have a first response within 72 working hours, however in busier periods this may take longer. We ask that you let us be the first to attempt a remedy to your complaint, as such, you agree to allow us the opportunity to remedy first through our internal process. You agree to only pass on the dispute to a third party if you feel your claim has not been resolved within 14 days from initially notifying us. Third parties include (but are not limited to) any chargebacks / disputes with payment providers, consumer review sites or social media sites.

ment providers, consumer review sites or social media sites.

20. WHAT ABOUT ALL OF THE USUAL LEGAL TERMS, LIKE DISCLAIMERS, WARRANTIES, INDEMNITIES, ETC.?

We hope that these Terms are clear for you. We try our best to avoid legal jargon but some sections have to be included to protect you and to protect us. Please read this section carefully.

20.1. DISCLAIMER OF WARRANTIES

This section will apply to the maximum extent permitted by applicable law.

We make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website We disclaim liability for, and no warranty, representation, condition or other term is made with respect to, the connectivity and availability of the Services.

We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

20.2. LIMITATION OF LIABILITY

20.2.1

Nothing in these Terms will limit or exclude our liability for: (i) death or personal injury arising from our proven negligence; or (ii) fraud or fraudulent misrepresentations made by us (iii) any liability that would be unlawful to exclude

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products [as summarised at Clause 12.1 OR including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed]; and for defective products under the Consumer Protection Act 1987

We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in 20.2.2.

20.2.2

To the maximum extent permitted by law, we will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

  1. economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
  2. loss of goodwill or reputation; or
  3. special or indirect losses;
  4. suffered or incurred by that party arising our of or in connection with the provisions of any matter under these terms and conditions.

Our total liability to you in connection with these Terms or the use of the Services shall be limited as to either: (i) the price paid for any goods or services purchased by you as Customer; or (ii) £100 if you are a Guest.

20.4. OUR INTELLECTUAL PROPERTY RIGHTS

All rights in the designs, intellectual property and information on our Site are owned by us, Hearst UK, and/or licensed to us. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. You may only view, reproduce or print the materials on this Website for the purpose of ordering goods from us and as authorised below. The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademarks or registered trademarks of us or our suppliers or content and technology providers or their respective owners. All rights reserved. You agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary, to make a Purchase) download such material and content onto only one computer hard drive for such purpose. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all the material available on this Website in any form is prohibited.

20.5. LINKS TO OTHER THIRD PARTY SITES

Where any of our sites contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

20.6. ASSIGNMENT

You are not permitted to assign, novate or otherwise transfer your rights and obligations under this Agreement to any other person or party. We, however, are entitled to assign, novate, or otherwise transfer any or all of our rights and obligations to any other party without notice to you.

20.7. ENTIRE AGREEMENT

These terms of use, and the pages throughout the sites and Services to which these terms refer, constitute a contract that governs the relationship between us and you. They cancel and replace any conditions that may have been agreed to in the past, even if not directly withdrawn or amended, and constitute the entirety of the rights and obligations in place between us. "If any provision of this Agreement is held illegal or unenforceable in a judicial proceeding, such provision shall be severed and shall be inoperative, and the remainder of this Agreement shall remain operative and binding on the Parties.

20.8. JURISDICTION AND APPLICABLE LAW

These terms of use and the documents referred to in them shall be governed and construed in accordance with English law. Any disputes relating to these terms of use, the documents referred to in them or the site or the Services will be subject to the exclusive jurisdiction of the English courts.

21. PROMOTIONAL CODES AND DISCOUNT CODES

Please refer to our Payments & Promo section for full details.